Tag Archives: customer service

Flying the Not-So-Friendly Skies

From Rick Kahler

What matters most when you’re choosing the stores or service providers you want to do business with? Ask several people that question and you’ll get a variety of answers. One common factor, though, will probably be customer service.

It seems to make no sense, then, that I have recently switched from an airline that provides excellent customer service to one that doesn’t.

I travel frequently on business, almost always by air. I also live in Rapid City, South Dakota, which is not exactly a major transportation hub, so my airline choices are limited. For years I’ve flown Delta (Northwest). Their representatives are friendly and accommodating. The company also offers several services that make travel easier.

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